How to Make a Claim on Your School Travel Insurance

Policies bought on or after 9 August 2021

For full details on how to make a claim please visit:
https://www.imglobal.com/member/assistance/claims

If you wish to speak to a claims handler by phone please call +44 (0)2920 474138 

In the event of medical emergency abroad please call +44 (0)2920 474133.

Policies bought before 9 August 2021

For full details on how to make a claim please visit:
www.policyholderclaims.co.uk

If you wish to speak to a claims handler by phone please call 01732 85 33 61 

In the event of medical emergency abroad please call +44 (0)1732 85 33 33.

What Happens Next?

After your form is processed by the claims company, you will receive either:

• Confirmation that the claim will be covered under the terms of the policy
• A request for additional information and the reason that information is needed
• Or a clear explanation why the claim is not covered under the terms of the policy

Once a claim has been approved for settlement, you should receive payment within 10 working days

24 Hour Medical Emergency Assistance (Emergencies only)

Telephone: +44 (0)2920 474133