Coronavirus Information: Please note, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises against all or “all but essential” travel. 

More information about claims for something related to COVID19, FCO travel advice or border restrictions

How to Make a Claim on Your School Travel Insurance

How to Submit a Claim

Download the appropriate claim form from

Send the original form along with your supporting documentation to the claims company (you will find details on the claims form).

You can find full details of what documentation is required in your policy wording.

What Happens Next?

  • Confirmation that the claim will be covered under the terms of the policy
  • A request for additional information and the reason that information is needed
  • Or a clear explanation why the claim is not covered under the terms of the policy
  • Once a claim has been approved for settlement, you should receive payment within 10 working days

After your form is processed by the claims company, you will receive either:

Contacting the Claims Company

Telephone: 01732 85 33 61


Opening hours: Monday to Friday 8am to 8pm, Saturdays 9am to 1pm

24 Hour Medical Emergency Assistance (Emergencies only)

Telephone: +44 (0)1732 85 33 33