How to Contact School Trip Cover

Sales and Customer Service

Our friendly team of travel insurance experts are waiting to help you. Call us or complete the enquiry form below.

Telephone: 0330 094 5789


Opening Hours: Monday to Friday 9am to 5pm (excluding band holidays)


Claims and Emergency Assistance


To make a claim once you have returned home from your school trip call +44 (0)2920 474138 or download the relevant form at

24 Hour Medical Emergency Assistance (Emergencies only)

Call +44 (0)2920 474133

How can you make a complaint?

Please do not communicate with us by post for the timebeing as our teams are now working remotely and it will take longer for your letter to reach us.  If you can call or email we will be able to respond more quickly.

You can make a complaint by contacting us by any of the following means:

In writing addressed to: Customer Services Manager, Ancile Insurance Group Ltd, Kao Hockham Building, Edinburgh Way, Harlow, Essex CM20 2NQ

By telephone on: 01279 621 640

By fax on: 01279 621 641

By email to:

We will acknowledge your complaint promptly, normally within 5 working days of receiving it. If you have made your complaint to us verbally, we will confirm to you our understanding of this and ask you to advise us if you do not agree.

If a complaint can be dealt with satisfactorily within a shorter period of time, we will acknowledge the outcome of your complaint in writing to you, including details of the Financial Ombudsman if you remain dissatisfied with the outcome.

Helpful Contact Information:

Financial Ombudsman Service

Exchange Tower,

Harbour Exchange Square,

London E14 9SR.

0800 023 4567 if calling from a landline or 0300 123 9123 if calling from a mobile