How to Contact School Trip Cover

Sales and Customer Service

Our friendly team of travel insurance experts are waiting to help you. Call us or complete the enquiry form below.

Telephone: 0330 094 5789


Opening Hours: Monday to Friday 9am to 5pm (excluding band holidays)


Claims and Emergency Assistance

For full details on how to make a claim please visit our claims information page.

How can you make a complaint?

You can make a complaint by contacting us by the following means:

In writing addressed to: Customer Services Manager, Ancile Insurance Group Ltd, Kao Hockham Building, Edinburgh Way, Harlow, Essex CM20 2NQ

By email to:

We will acknowledge your complaint promptly, normally within 5 working days of receiving it. If you have made your complaint to us verbally, we will confirm to you our understanding of this and ask you to advise us if you do not agree.

If a complaint can be dealt with satisfactorily within a shorter period of time, we will acknowledge the outcome of your complaint in writing to you, including details of the Financial Ombudsman if you remain dissatisfied with the outcome.

Helpful Contact Information:

Financial Ombudsman Service

Exchange Tower,

Harbour Exchange Square,

London E14 9SR.

0800 023 4567 if calling from a landline or 0300 123 9123 if calling from a mobile